GKC Ocean Shipping LinePrivacy Policy
This policy explains what information GKC Ocean Shipping Line LLC ("GKC Ocean Shipping Line", "we", "us") collects through our website at gkcocean.com and our client portal at track.gkcocean.com, how we use it, and the choices you have. GKC Ocean Shipping Line is a licensed non-vessel operating common carrier (FMC OTI License No. 034532N) based in Lawrenceville, Georgia.
1. Information we collect
When you request a quote on our website, we receive what you type into the form: your name, work email, optional phone number, the origin and destination, service type, Incoterms, commodity and volume or weight.
When you use the client portal, we hold:
- Account details: your name, email address, company, language preference and email notification settings. Your password is stored only as a one-way scrambled value (a hash), never as readable text.
- Sign-in security data: if you turn on two-factor sign-in, the secret your authenticator app uses and your backup codes (stored scrambled); records of sign-ins, failed attempts and security changes, including the IP address and time.
- Shipment and business records: bookings, container and bill of lading numbers, references you add, shipping documents you or we upload, tracking events, invoices, payments and statements of account.
Automatically: like any website, our hosting provider receives your IP address and basic browser information when you visit, and uses it to deliver pages and to block attacks.
2. How we use information
- To reply to quote requests and provide ocean freight, forwarding and related services.
- To run the client portal: show your shipments and documents, send the alerts you choose (departures, arrivals, delays, new documents and invoices), and keep your account secure.
- To invoice, keep accounting records and meet legal, regulatory and recordkeeping obligations, including those that apply to licensed ocean transportation intermediaries.
- To protect our systems and customers, for example by detecting and blocking suspicious sign-in attempts.
We do not use your information for advertising, and we do not sell or rent it to anyone.
3. Who we share it with
We share information only with service providers that help us run the website, portal and our business, and only what they need:
- Cloudflare hosts the website and portal, stores portal data and documents, and provides security protection.
- Web3Forms delivers website quote requests to our inbox.
- Resend sends portal emails such as sign-in links and shipment alerts.
- SafeCube provides container tracking; we send it container, booking and bill of lading numbers, not your personal details.
- Google Fonts supplies the typefaces on our pages; your browser requests them from Google, which receives your IP address.
- Have I Been Pwned: when a portal password is created, a small, anonymous fragment of its scrambled value is checked against known data breaches. Your password itself is never sent.
- Email and business tools we use to communicate with you and keep our books.
To move your cargo we also share the necessary shipment details with ocean carriers, truckers, customs brokers, terminals and other parties involved in the shipment, and with government authorities where the law requires it (for example customs and export filings). We may disclose information if required by law or to protect our rights, our customers or others.
4. Cookies and similar technology
- Portal sign-in cookie: keeps you signed in. It is essential and is removed when you sign out or your session ends.
- Language choice: remembers whether you prefer English or Korean.
- Security cookies: our hosting provider may set a cookie to tell real visitors apart from automated attacks.
We do not use advertising, social media or analytics cookies.
5. How long we keep information
- Quote requests: as long as needed to respond and follow up, and as part of our business records if you become a customer.
- Shipment, document and billing records: as long as needed for our business and to meet legal and regulatory recordkeeping requirements.
- Security logs: up to 1 year. Failed sign-in records: 30 days. Copies of emails the portal sends: 90 days.
- When someone's portal access is removed, they can no longer sign in or receive emails; their past activity stays in our records.
6. How we protect it
We use encrypted connections (HTTPS) throughout, two-factor sign-in for our staff, account lockouts after repeated wrong passwords, automatic sign-out after inactivity, strict separation so each customer sees only their own company's information, and logging of security-relevant changes. No system is perfectly secure, but we work to keep your information safe and will notify affected customers if a breach affects their information, as required by law.
7. Your choices and rights
- You can ask to see, correct or delete the personal information we hold about you, subject to records we must keep by law.
- You can turn portal email alerts on or off in your portal settings at any time.
- You can ask us to remove your portal access.
To make a request, email info@gkcocean.com or call 877-494-2424. We will respond within a reasonable time.
8. Children
Our website and services are for businesses and are not directed to children. We do not knowingly collect information from children under 16.
9. Visitors outside the United States
We are based in the United States and our service providers store information in the United States and other countries. By using our website or portal, you understand your information will be processed in the United States.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. Significant changes affecting portal users will be announced in the portal or by email.
11. Contact us
GKC Ocean Shipping Line LLC
1750 Spectrum Dr #2, Lawrenceville, GA 30043
info@gkcocean.com
877-494-2424